Personal Data Security
CloudHost SRL, IT CONCEPT SRL, SkyHost Solutions SRL, (TopHost.MD) collects, processes and uses clients' personal data. This data is collected on the basis of the client's consent and in accordance with the legal requirements for providing the requested services. CloudHost SRL, IT CONCEPT SRL, SkyHost Solutions SRL, (TopHost.MD) processes personal data in compliance with the provisions of the law and with the Privacy Policy. The data related to the Payment Operation includes, but is not limited to:
- Client's IP address;
- Client's last name;
- Client's first name;
- Client's telephone number;
- Client's e-mail address;
- Transaction currency.
Support Service
TopHost.MD provides its clients with a Support Service by telephone at +(373 22) 11-10-80, Monday to Sunday from 9:00 to 21:00. The Support Service advises clients on the services offered by the Online Store, on payment methods, delivery, and the revocation of Payment Operations / Transactions. The Support Service is obliged to receive complaints from Buyers, to keep them informed about the status of the complaint investigation process and, where applicable, to ensure that complaints are investigated.
How to Buy? The Purchasing Procedure
On the page of the desired service, select the service and click the "Order" button located below the service description. The service is now available in the "SHOPPING CART", which is accessible from the top right corner of the page. Hover over the link, or click it, to open the "SHOPPING CART". Edit or continue with your order by clicking the "ORDER" button. Enter your contact details: the Buyer's e-mail address; the Buyer's telephone number. Then select the payment method. Click "CONTINUE" to proceed to the secure payment platform.
How to Pay? The Payment Transaction Procedure
Before initiating the Payment Transaction, the Buyer must confirm acceptance of the Commercial Terms by ticking the box "I have read and agree to the Commercial Terms". Payment can be made using the payment instruments provided by "Paynet Service" SRL. The ordered products must be paid for in full; otherwise, delivery will not be made. The website www.tophost.md is secure; tophost.md does not store your personal, account or card data used to perform an online transaction.
Rules for Paying Invoices by Bank Transfer
Obligation to Indicate the Invoice Number: When paying by bank transfer, you must indicate the invoice number issued by TopHost.md. Otherwise, the invoice may remain unconfirmed and the services will not be renewed.
Partial Payment for Services: If you wish to pay for only some of the services, you must request a modification of the invoice and the removal of the services you do not need before making the payment. Once the invoice has been modified, you can make the payment according to the new invoice.
Payment of an Invoice Containing Several Services: If the invoice you received was paid partially without informing us and requesting a modification of the invoice in advance (removal of certain services, change of the billing period, change of the pricing plan or other changes), you will be obliged to pay the full amount according to the invoice received.
Unconfirmed Payment: If these rules are not followed, the services may be suspended until the payment is correctly confirmed.
Delivery and Returns
Services are delivered by sending the access details (to the e-mail address specified at registration). The Online Store www.tophost.md or the Buyer may initiate the Revocation of the Payment Operation / Transaction either in full or in part, depending on the nature and reason for the revocation.
Other examples of transaction cancellation conditions: Once the beneficiary has entered the payment details and the payment has been confirmed and authorized, it will not be possible to make changes, revoke the payment or refund the funds related to that payment.
The commercial relationship between the beneficiary and www.tophost.md is officially governed by the consumer protection authorities regarding the conclusion and performance of distance contracts. The consumer has the right to notify the trader in writing that they withdraw from the purchase, without penalties and without giving any reason, within 14 days of receiving the product or, in the case of services, of concluding the contract. The Beneficiary may not request a refund of the transferred funds, and the Operator will not consider the Beneficiary's claims regarding the refund of funds.
Privacy Policy
The confidentiality of our clients' data is very important to us. CloudHost SRL, IT CONCEPT SRL (TopHost.MD) respects and protects its clients. The way in which information provided by clients is used is set out below. Any updates to the privacy policy will be published on this page. We reserve the right to modify this privacy policy at any time.
Final and Judicial Provisions
Any dispute arising in connection with the use of this service shall be resolved amicably. Conflicts arising during the purchase, payment or delivery of products purchased from CloudHost SRL, IT CONCEPT SRL, SkyHost Solutions SRL, (TopHost.MD) that are not governed by any clause of this document shall be resolved amicably within 30 working days from the date of written notification of the issue. If the conflict cannot be resolved amicably, jurisdiction lies with the courts of the Republic of Moldova. By agreeing to these terms and conditions, the client fully assumes these risks.
Domain Transfer Rules
The transfer of a domain name to TopHost.MD is carried out exclusively upon the Client's order, placed through the client account, and only after full payment for the ordered service.
At the time of placing the order, the Client is obliged to provide a valid transfer authorization code (EPP key / Auth-Code / transfer key) obtained from the domain's current registrar, and to ensure, before placing the order, that the domain meets the technical and administrative conditions required for the transfer: the domain is not expired and is not in a grace or redemption period, it is not locked against transfer ("clientTransferProhibited", "Registrar-Lock" or equivalent status), at least 60 days have passed since its initial registration or last transfer, and the registrant's contact details (including the e-mail address) are correct and accessible.
If the transfer key provided is invalid, incomplete or rejected by the domain registry, TopHost.MD notifies the Client of this exclusively by e-mail, at the address specified in the client account, and requests a valid key again. The Client is responsible for maintaining a working e-mail address and checking it regularly; any communication sent to this address is deemed received by the Client on the date it is sent.
If, following the repeated request, the Client does not provide a valid transfer key or does not respond within 14 calendar days from the date the notification was sent, the transfer order is deemed unfulfillable for reasons attributable to the Client, and TopHost.MD is released from any obligation to carry out the transfer. The procedure may be resumed only by placing a new order, subject to the conditions set out above.
TopHost.MD undertakes solely an obligation of due diligence (best efforts), not an obligation of result: the transfer is executed by the domain registry and the losing registrar, over which TopHost.MD has no control. Accordingly, in line with Articles 903–904 of the Civil Code of the Republic of Moldova, TopHost.MD bears no liability for the non-completion or delay of the transfer caused by: failure to provide, late provision or provision of an invalid transfer key; expiry of the domain before the transfer is completed; the domain being locked against transfer by the registrant or the losing registrar; rejection or non-confirmation of the transfer by the registrant or the losing registrar; incorrect or inaccessible registrant contact details; restrictions imposed by registry policy (ICANN, STISC – Information Technology and Cyber Security Service for .md domains, ROTLD for .ro domains, etc.); any other cause beyond TopHost.MD's control.
The Client understands and accepts that the expiry of a domain during the transfer procedure may result in its deletion and release for registration by third parties, and TopHost.MD bears no liability for the loss of the domain, for its registration by a third party, or for any direct or indirect damages arising therefrom (loss of traffic, e-mail correspondence, revenue or clientele), where such consequences result from the causes listed above. The responsibility for keeping the domain active (timely renewal with the current registrar) until the transfer is actually completed rests exclusively with the Client.
These rules do not limit TopHost.MD's liability for damage caused intentionally or through gross negligence and do not affect the rights of a consumer Client under Law No. 105/2003 on Consumer Protection. In the event the transfer is not completed for reasons attributable to TopHost.MD, its liability is limited to the refund of the amount paid for the respective transfer service.
Domain Registration and Payment Rules
Please note that international domains may have "premium domain" status. The price of a premium domain may differ from the standard price indicated in the table above. Premium domain names are high-quality domain names that give you greater recognition on the internet. They are often short, attractive and memorable. A domain registration is considered completed only once the domain status is active. If the domain you ordered is classified as premium by the final registrar, we will inform you of this within 24 hours after the order is placed.
Renewal of .DE domains must be submitted no later than 3 days before the registration expiry date. If this is not done, the domain will be deleted automatically and its status will change to the recovery period (Redemption Period, lasting 30 days).
