FAQ - Frequently Asked Questions

Where are the servers physically located?
Our servers are physically located on several technical platforms in Moldova, USA and Europe (UK).

How can a website be transferred from another hosting provider to TopHost?

In order to be able to move your site to TopHost, you have to become our client.

Once the contents of your site are transferred to our hosting, the NS-server of the transferred domain (s) must be changed. If you have registered the domain independently, you can change the NS-server in the domain’s control panel. If your domain was registered by another hosting company, you should ask it to change the NS-server of your domain.

Once the NS server is changed, some time must elapse, during which the DNS update shall take place. It usually takes about a day.

How can I find out whether the domain is free?
You may find out if a domain is free by using our whois service. The whois service allows you to obtain information about the domain name. There is given a different set of information for various domain zones. Generally speaking, there are data on the person or the organization by which the domain is registered, the registration date of the domain and its registration expiration date.

I plan to register (transfer) the domain by myself. What name servers shall I indicate?

Nameservers for servers in R.Moldova:


For SUA and Europe servers:


I have ordered a hosting account. When it will be created?
Imidiatly after the payment will be recived.

How to use FTP?  How to upload files to the server?
Using  FTP client - for example, "CuteFTP" or directly from cPanel using  FTP-manager, ( File Manager).

In wich direcotries files and scripts are placed?
After connection using  File meager (cPanel), or any FTP client account directories will be displayed:
public_html - direcotry for HTML, PHP, scripts, images and other files what are used for you web-site.
cgi-bin - directory for scripts storage (for example,  Perl files).
By http - scripts can be used by the folowing url:
www - shortcut do  public_html
tmp -  direcotry for temporary files wich are create especialy for uploading files via php-upload function.

What are the settings for:  FTP, POP3, SMTP?
FTP host:  domain_name, server hosting or alocated IP address
POP3-server: mail.domain_name
SMTP-server: mail.domain_name

What web server are used?
Apache 2.2.29

What  is version of the Perl?
Perl version: 5.10.1

Wich PHP version?
 5.2; 5.3; 5.4; 5.5, 5.6.
PHP version can be changed via cPanel using PHP Selector.
Aditional >>

What is the verison of MySQL?

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